Employees of ENERGOSTEEL Company have attended the presentation of a joint project of the EBA Logistics Committee, JSC “Ukrzaliznytsya” and the Center for Transport Strategies on the topic “Customer Satisfaction Index (freight forwarders) with Ukrzaliznytsia Services”.
The meeting presented plans and further steps to implement a customer survey regarding both freight and passenger traffic.
The main requirements and conditions for the questionnaire have been stated by the chairman of the board of the UZ, Evgeny Kravtsov.