Customer service represents the heart of a brand in the hearts of its customers.
Kate Nasser, business trainer The People Skills Coach.
One of the main Energosteel`s advantages is customer orientation. Our goal is to exceed the expectations of our customers and make them happy through deep understanding and satisfaction of their needs in steel grinding balls. We have implemented four client satisfaction elements in our work:
- perfect product,
- high-quality service,
- timeliness and effective problem solving process,
- loyal and flexible pricing.
One of the main point of customer loyalty program are personal meetings.Annually specialists of company ‘Energosteel’ visit the factories of our partners in any part of the world overcoming significant distances.
From February 19 to February 23, 2019, our employees met with partners in Armenia, a country rich in mineral deposits. There are also many mining and processing plants in Armenia, which makes this market very interesting.
We have established ourselves as a reliable supplier of high-quality steel grinding balls in this challenging and interesting market. The sales department held meetings with our regular and potential clients, the purpose of which was to identify all customs needs and wishes. This information is very important for us because it acts as a kind of “lever” in field of improving the grinding balls quality. The prospects for cooperation for 2019 were considered during the business trip. Also, an agreement was reached with one of the largest Armenian mining and processing plants to conduct large-scale industrial tests, which should be launched in the near future.